26
Sep
2008
Posted by Charles Heflin as Internet Marketing
When you engage in short term strategies you build nothing. You can’t count on it for retirement because it WILL go away. I like building things of value (to real people) that survive, compound and grow over time. I don’t like going back to the drawing board over and over again to re-create my income.
I count on my business to support my family and my employees so I am not here to BS you, or pump sunshine down your throat. I am here to be 100% real, open and honest with you.
After building business online for over 10 years, I slowly reached an understanding that I want to share with you…
Any business in which you are involved that does not “center” its focus on “people” (customers) is and always will be a SHORT-TERM strategy that will die. This will force you to seek another short-term position or go out of business. This is a vicious cycle, get out of it now… It’s wasting your ambition, your time and pulling you away from your family because you are always “busy”.
The wild west days of the Internet are numbered. With the explosion of social participation on the Web, these “non human” driven tactics are beginning to fail on a massive scale… MASSIVE!
It is time to re-evaluate your value proposition to the public… Do you have one? If you don’t you need to start seeking it now and then build on it or you will never quit your day job, or your online business will die and you will have to go back to a day job … I guarantee it with 100% certainty.
You see, Internet marketers that don’t understand the point of this post generally busy themselves with traffic tactics, link building, old school SEO tactics, spammy blog commenting, etc. Most of their effort is spent on self centered marketing tactics for the purpose of gaining revenue for themselves.
I hope you see the fundamental flaw in these tactics… They are self centered and not focus on the community (people) that would BUY their products or services. Their only interest is in their self, their bank account, their success. They forgot that the customer is a real person and never address any of their effort, day in, day out on the “people” that would ensure their success if they only changed their strategy.
Here is a brief list of Internet marketing tactics that DO NOT focus on people and require a CONSTANT reinvestment of time, money and optimistic energy.
Black hat strategies never focus on people. If you never focus on people, you’re in a short term business. Some may argue that empires have been built on black hat strategies. Show me one that did not have to re-invest man hours and revenue to keep what they have and I will eat my words.
People have money, you want money, provide value to people and they will share their money with you.
The problem in the Internet marketing industry is the fundamental misunderstanding of how business is built online. My advice is to unsubscribe from every mailing list you are on right now and stop “looking” for information in the Internet marketing sector. Instead, start looking for information about engaging the target audience (the people) in your market to build a long-term business.
Would you rather spend 5 years “sticking and moving”, chasing your tail, rebuilding and maintaining or 5 years compounding a community of loyal customers and followers that will buy from you for the rest of your life?
Do you want to work for limited results or do you want to build a retirement plan?
Which 5 years is a better investment of your mind share and time?
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42 Responses
Anna
September 26th, 2008 at 11:57 am
1That’s a great post Charles. And it covers several things that I realized in your last posts.
I did have one question - when you referred to time-wasting link-building. Are you including article marketing? Or just excessive article marketing. In “The Plan,” you recommended directory submissions and article submissions. How does this fit in?
Graham
September 26th, 2008 at 11:58 am
2Nice post Charles reminds of what you where teaching in UNI2020.
I learnt so much from you back then
Trish Oleary
September 26th, 2008 at 12:00 pm
3Charles I get so excited whenever you post because I KNOW without a doubt that it will be awesome!! You have such an amazing insight into the crazy internet marketing world and the social media frenzy.
This is also exactly the type of thing that Sam Clark has been teaching in his 16 steps to success classes and at ASC.
You totally rock my friend!!
Make it a Great Day!
Trish Oleary
Phil Tanny
September 26th, 2008 at 12:08 pm
4Well done, well done! This is probably the smartest Internet business article I’ve read in some time.
It’s all just common sense really, but there’s something about the anonymous nature of the Net that makes it real easy to get lost in an “all about me” mindset.
Another way to say this is that everything that really matters about our business is on our side of the monitor, in our heads, not out there on the Net somewhere.
The Net makes it possible for literally everybody to have access to the same tools and information. Think about that a second.
Thus, the competitive edge in such a ruthless market can only be us, our psychology, our attitude, our passion etc.
You’ve got the gift for expressing these understandings to this audience Charles, keep it coming.
Kenneth Hesley
September 26th, 2008 at 12:17 pm
5I am so glad to hear that someone believes as I do. Customer service always first. The rest will follow. I just had to take back a business I sold. Why? They did not put the customer first as we had. They failed to make a profit. We always we did and we are building the business back to what it was before - a successful, enjoyable journey.
Vanessa
September 26th, 2008 at 12:17 pm
6The most valuable take away from your article, aside from that excellent opening graphic, was the idea to focus on ways to engage the ideal folks you’d like to give value to in your market.
It’s a solid idea that works well in the offline world that people are hesitant to embrace with all the sugary sweetness of internet marketing kool aid.
Unsubscribe away! Thanks for breaking through the clutter on im tactics that don’t focus on me as a part of an ideal market.
Charles Heflin
September 26th, 2008 at 12:23 pm
7@Anna … you said:
I did have one question - when you referred to time-wasting link-building. Are you including article marketing? Or just excessive article marketing. In “The Plan,” you recommended directory submissions and article submissions. How does this fit in?
I say:
As long as your article marketing is being used as a way to add value to the lives of those who read it, you are doing just fine. The focus is on humans and you get the benefit of a link toy your site as a side benefit… Your personal brand is the main focus, everything else follows naturally… Work to build the value proposition of your business not links… links will happen naturally as you move along.
Rob Sellen
September 26th, 2008 at 12:32 pm
8DAMN you beat me to it… AGAIN!
I was gearing up to say something like this, the last post on my blog was a little hint at my annoyance.
The days of static one page sites thrown up to milk profits are numbered IMO, the static days of the web are numbered in some ways, this USER driven style of the web will force change of attitude, because that IS what it is, attitude.
Poeple will themselves change things just by BEING a part of this user driven web, forcing these IMers to change the attitude in which they approcah people online, they been harping on for years about “it’s in relationships, in the list” yet they seem to do it the worse way possible!!
Great stuff as usual!
Rob
Yisel Guajardo
September 26th, 2008 at 12:44 pm
9Excellent Charles! This really applies to anything. Those that don’t advance life in general, hence bring more value to the marketplace, might flourish for a little while but eventually they have to keep re-inventing themselves just to survive.
An oak might take longer to grow, but it will be strongest and biggest!
Anna
September 26th, 2008 at 1:45 pm
10Charles - Thank you! That makes total sense! And it’s what I thought as well.
@ Rob - I agree on the one-page sites. Plus, I think it would be a lot of work to maintain 60 one-page websites instead of one or a few giant growing sites. What are you going to do, have 60 social profiles, one for each niche of each mini-site?
My idea - I have a new broad domain name which covers an entire market. I want to build on it, one niche at a time, like this (this is an example, not my market - I don’t have a dog):
lifewithdogs.com
lifewithdogs.com/dogbones (blog)
lifewithdogs.com/dogtricks
lifewithdogs.com/walking dogs
lifewithdogs.com/breeding
Etc.
If you become a valuable source of information about dog bones, you can (incidentally) build links and contacts to lifewithdogs.com . You can become a dog authority within the dog market. You have MySpace dog-lover friends, and you Twitter about your dogs. You get blog commenters who love dogs.
Then you build your next blog or site on that domain, and you are not starting from zero. You already have friends and trust. Maybe even a list. You build and build. In the beginning you aim to dominate the dog bone market, eventually you aim for the “dog” market.
This, as opposed to having these sites (also made up):
ilovevideogames.com
knittingisfun.com
goingboating.com
cheapautoparts.com
Then you disperse all over the place, and don’t have time to become a truly knowledgeable authority in any of them!
I think this is related to what Charles is talking about. Because you can become a solid authority in a few markets instead of a thin affiliate of a hundred.
The time spent chasing links and doing traffic exchanges could be spent on learning and writing about dogs.
My last few weeks has been spent mainly on researching and writing about technical subjects in my market, creating 40 Squidoo lenses and articles about them, etc. No time for traffic exchange!
Amaete Umanah
September 26th, 2008 at 2:20 pm
11I need to throw in my 22 cents!!!
Awesome job Charles! Once again you have hit the spot. I must say that I enjoy your blog posts and look forward to news ones. I have learned so much from you and thank God for your true, open and honest heart.
I am new to Internet Marketing and my goodness, there is a lot of information out there and lot of so called gurus the just BS. Who do you trust out there? I have spent a lot of money on materials to help educate myself on how to best practice Internet Marketing. I spend the money not because I have it or just want spend it, but to truly understand and master the ‘ART and SCIENCE” of marketing online, because marking online is like an Mathematical formula using Algebra, Trigonometry or Geometry (E = mc2).
After reading your book “The Master Plan” (best money ever spent), I have now seen the light. It was a no holds barred explanation on how to properly set up your Internet Business from start to finish.
“The Master Plan” is more than a book, it is a “Hold-Me-By-The-Hand-Course” (I just made that up HMBTHC) that elaborates and persists on the importance of building a business on the Internet the right way for long term longevity.
I would have to agree with Charles 100% on this one. Internet Marketing is not a “Cut and Nail” type thing. It is just like setting up any business. Starting a business venture is not easy. The first thing you must do is market research. You will have to continuously conduct market research because to be successful in business you have to continue to do market research to stay ahead of your competition. NO SHORT CUTS!!!
The research that is done can also be called a feasibility study. A proper and thorough feasibility study has to be done in any venture in order to properly identify the Market, Technology, Business Model, Marketing Strategy etc.
I have always said that an entrepreneur or solopreneur is not just an attitude, but a life style and if properly setup can be a very rewarding venture.
Charles, keep doing your thing!
Candee
September 26th, 2008 at 2:32 pm
12Great post, Charles, and how true, how true. A sustainable business model always puts the customer first. As a real estate broker, I have been able to survive in hard times because my past clients still seek me out, and because I gave them great service, they tell their friends who seek me out. Small as my enterprise is, the same basic concepts apply to the Internet.
You can already see the changes being made by IMers. First they pushed their ebooks, then it was software, then they started giving away a lot of free stuff, now it’s membership sites to learn all about how to become an IM. The game is he same, but they’re running out of gas IMO.
Henry
September 26th, 2008 at 3:11 pm
13Great advice. Re: start looking for information about engaging the target audience (the people) in your market to build a long-term business.
Would you please point us in the direction of good information along those lines–aside from this one of course.
Robert Worstell
September 26th, 2008 at 3:19 pm
14Classic, Charles.
You have your finger on the pulse on natural economic law here.
Make this first reading by all students in Economics 101, much less eCommerce 101
Keep up the good work!
Robert
Alex Newell
September 26th, 2008 at 3:31 pm
15I’m very glad you got that off your chest Charles
You’ve given me another nugget to chew on with your comment above, “Work to build the value proposition of your business not links”
Love it
Alex
Rene Remington
September 26th, 2008 at 3:44 pm
16Hi Charles,
You hit a home room for me when I read this. I was recently just going over how off target I seemed to be getting in my social media campaigns. So when I read this, I found the culpurit. Now I can layout a better plan with a narrower view, but that has the ability to be long term.
Thank you.
Rob Sellen
September 26th, 2008 at 6:24 pm
17Nice comment and explaination there Anna, summed it up in a nutshell
That’s the foresight Seth had with squidoo if you think about it.
Lenses are becoming something like great hub centres to build with. around.
With so nuch interactivity, feeds, updating of the lenes etc you can be sure things are STILL happening on them too.
Add feeds from ALL these dog blogs to one lenses!
I have to get mine updated more
Thanks for that reminder I have some!
Now we are ALL getting somewhere!
Rob
Ryan
September 26th, 2008 at 7:00 pm
18Charles, I’m a fan of your work as well as a customer of your products
Can you maybe follow this post up with one that provides the outlines on how to build a business for long term success? A real in-depth post will provide great value.
Regards,
Ryan
Gary McElwain
September 26th, 2008 at 7:04 pm
19Charles, I like your style of this post. Just telling us like it is and now we have to make the choice. Five years may seem like a long time to some people. But it will be here before we know it. Whether you have done anything or not, It’s later than we think.
Gary McElwain
Susan Coils
September 27th, 2008 at 2:15 am
20Nice post Charles.
It’s always struck me as strange that people would think the money was ‘in the list’ and that having a list of thousands was the key to success. In actual fact, the money is the ‘relationship. you have with the list. And those who aren’t on your list are much more likely to get on it if they percieve you as interested more in them than in their wallet.
Susan
zara
September 27th, 2008 at 5:35 am
21Hi Charles, I understand your point of traffic exchanges being non human, robotic, but I still have a soft spot for them - maybe it’s because they were my first introduction to Internet marketing in 2000-1 - just like I got my first hotmail account around 1999 so there is some nostalgia there for me in these promotional methods even if they aren’t going to bring in the hordes of visitorsI expected at the time ! - retro marketing as a niche in itself, is active - I see some traffic exchange owners already catering for this market.
Salihu Ibrahim
September 27th, 2008 at 8:28 am
22Hi charles,
Great post as always. what you have said is what we all know one way or another. But we will never implement it like you said. everyone who comes online wanting to make money as quickly as possible. when the money doesn’t come in as quickly as expected we jump from one scheme to another still hoping that we will hit the jackpot.
Well, i have decided to, first of all, provide value. All other things will follow. That is the ultimate way to go.
Charles Heflin
September 27th, 2008 at 10:11 am
23@Rob Sellen - You said - I was gearing up to say something like this, the last post on my blog was a little hint at my annoyance.
…. Go ahead and write it, it would be interesting to see your perspective on this subject.
Charles Heflin
September 27th, 2008 at 10:13 am
24@Zara … Thank you for commenting … I appreciate all your contributions here, very helpful and insightful.
Charles Heflin
September 27th, 2008 at 10:23 am
25@Salihu Ibrahim - you said “when the money doesn’t come in as quickly as expected we jump from one scheme to another still hoping that we will hit the jackpot.”
I Say:
I believe we have all done this… I did this for many years and got severely burnt out and started seeking the alternative (as discussed above). Now I have a firm understanding of long-term “grass roots” business building acquired through practice over the past 4 years.
In my prior Internet life I was buying and selling data, opt-ins, leads, sending mass emails (spam) by the millions per day… I made great money but in the end all of these business processes either died or became so taxing on my time (chasing my tail) that I had to quit… None focused on people.
Now everything is much more relaxed… All I do is blog (when I feel like it) and work personally with clients, students (in a closed membership) and the public here on this blog. I have other businesses outside of the IM sector that run quietly in the background… All built through human driven business.
Charles Heflin
September 27th, 2008 at 10:24 am
26@Susan Coils … Great point! … Thank you for adding that.
Charles Heflin
September 27th, 2008 at 10:27 am
27@Ryan … you said “Can you maybe follow this post up with one that provides the outlines on how to build a business for long term success? A real in-depth post will provide great value.”
I wish I could sum all of that up in one long post but I am afraid it would be over 1000 pages. Instead I created a membership platform for people to come in and learn this stuff at their own pace in little bite sized chunks. The membership is closed to new members at this time so I will cover what I can when I have time on this blog.
Charles Heflin
September 27th, 2008 at 10:28 am
28@Amaete Umanah
Thank you for your comments and your complements … you are too kind
Phil Tanny
September 27th, 2008 at 10:35 am
29We seem to agree with Charles’s post. He is pointing to the importance of a shift from a self-centered mindset to a serving others mindset.
If we believe that this mindset shift is central to the success of our businesses, it logically follows that much or maybe most of our Net business studies would be focused on understanding our own psychology.
That is, what is really involved in making the mindset shift Charles is referring to?
Are we willing to study this subject with the same focus and determination we study SEO, net business tools and tactics etc? Are we that serious about our businesses?
If we look closely what is actually happening, we might reasonably conclude that while we do sincerely agree with Charles in theory, we’re not really translating this agreement in to practice.
That is, the overwhelming majority of Net business discussion is about tools and tactics, and psychological issues are usually dismissed fairly quickly with cliches etc.
Will this thread be another cliche-fest? Or will each of us develop our own action plans, and look for ways to accelerate our own mindset shifts?
CrustyAdmin
September 27th, 2008 at 1:27 pm
30Good post Charles. I agree that old techniques are not enough anymore. Sad in some ways that they were ever enough. Since the vast majority of people won’t be able to take it to the next level there exists a huge opportunity for those that know how.
I also agree with others that having a bunch of small sites is more trouble than it’s worth in many cases. Probably the biggest problem is dividing your attention among them. Productivity is the victim of that folly.
@Susan - spot on about the money in the relationship Now if only the punters doing the some of the lists I’ve been privy to in the past knew that. Everyone of them was promoting the same stuff with a cheesy personal story of how this helped them and I don’t often recommend, etc. No, not often at all, only the next time you mail me. The other day I ran accross a blogger that was putting the mailings up on his blog. Kind of funny.
Though Charles I’m not sure I 100% agree with your assessment of blackhat. I’m sure it works for some and the time and money they reinvest is no different than the time and money others invest in building a relationship with customers - morals aside.
DIANA
September 30th, 2008 at 9:03 am
31Absolutely right at 1000%.Subscribing with best website and no OUTPUT or PRODUCTIVITY.Its better to concentrate on the main i.e PEOPLE for a strong networking.
I sure like to venture for 5 years compounding a community of loyal customers and followers that will buy from me for the rest of your life.
Focusing and planning can do wonder and better then wandering on internet for your product marketing.You have to clear about your concept then start one by one systematically.
Warner Carter
September 30th, 2008 at 4:18 pm
32Well made point. Beyond all the tech are human beings. After some time and many mistaken attempts at a variety of projects I am making some headway. Looking back I see most of my shortcomings are me. In some way or another my approach, lacking patience, looking for quick easy solutions, the resulting frustrations leading to diminished confidence. Those were what held me back. Not the lack of the latest gee wizz tech or trick. That does not make good tech implementation irrelevant but my blog will succeed to the degree people like to read it and they will read it to the degree I write toward what they need and are interested in. I kind of expect that if I can do that a lot of traffic and seo issues will take care of themselves.
James Stewart
October 2nd, 2008 at 7:11 pm
33Hey Charles
I totaly agree with your post. There’s way to many so called marketers out there that
would rather use black hat methods for personal gain with no regard fpr the community.As you mentioned theirs days are numbered with these pratices. But then again there are those who do nothing but try to find ways to beat the system.
Thanks
James
Trick or Treat
October 8th, 2008 at 4:24 am
34Hey Charles readers posters one n all … Its all about experience I can remember when I started my first self employed off line business I needed a truck to do my new business and boy I couldn’t wait to get my name on the side of this van …
I can still feel the buzz I got from that action … but as time went on I changed that van for a newer model and suddenly the name on the side had no meaning to me simply because over a time span I had built myself a reputation for good workmanship and trustworthy and recommendation’s brought me new customers in their droves so much so I had to employ more tradesmen buy extra vans then guess what the whole fun went out of it
All of a sudden one day it dawned on me this excitement I first felt … had just become a run of the mill business with more than its share of pressures … then one day I woke up with “who and what am I doing all this for” …. Oh yes I had become cynical the excitement had well gone … and that’s the trouble with the web … to many people who have forgot their roots have become too cynical with those who don’t yet no the rules of the game…
All newbie’s need to learn from there mistakes get over the excitement of seeing there work on the world wide web for all to see then understand it’s a business simply because there is no new fundamentals in good business practices on or offline … it just takes some of us longer to learn that valuable lesson … the internet has been tamed there is a SEO police force checking on every ones moves just like the tax man does more in off line businesses … (but that will change one day soon to the online world too lol) see cynicism again lol …
All my best to you and your happiness
Phillip Skinner
Justin
October 9th, 2008 at 9:38 am
35I have had some clients talk about “what if” in our initial meeting. I can tell when they talk about “what if” they are starting on the wrong foot for their online venture.
Kevin
October 10th, 2008 at 2:26 pm
36I agree that without catering to people (customers), you are doomed to fail.
That said… when we launched our first, original site about two weeks ago, our whole focus is on not only people, but specific people- the brave men & women of our (U.S.) military.
It’s a blog-driven, charity-based site dedicated to their stories and testimonials of how the military made them better people: strengthened their characters by making them better leaders/organizers, etc. In exchange for their time to submit their stories of gratitude, we promote their businesses/current ventures (should they have any).
In fact, three of our first five stories will be from fellow IM-ers who had served our country.
By paying tribute to them, it’s kinda my way of giving back. I am so grateful for them taking the time to send me stories that I am even ‘not’ marketing tyhe audience/readers.
There will be no autoresponder to opt-in, so no e-mail marketing to the readers will occur. I have over 1250 other domains that I will be building into sites that I can manage e-mail marketing campaigns.
That is not to say that I will not earn revenue from the site. I have one tab labeled “Our Thanks” that will have all my goods & services that I am affiliated with. Even still, a good portion of the money earned from any of these goods will go to charity: the Purple Heart, the USO, etc. So, come holiday time, come on over and visit us to do some shopping and help out a good cause at the same time.
Best,
-K
http://www.for-the-troops.com
Kolin Djastirel
October 14th, 2008 at 12:15 pm
37“Black hat strategies never focus on people. If you never focus on people, you’re in a short term business. Some may argue that empires have been built on black hat strategies. Show me one that did not have to re-invest man hours and revenue to keep what they have and I will eat my words.”
Believe, you don’t know about REAL black hat.
Charles Heflin
October 19th, 2008 at 12:16 pm
38@Kevin,
Your site looks very good and you could easily for what Seth Godin calls a Tribe where you can use online social platforms to rally a tribe together for your cause.
- Charles
David Lee
December 9th, 2008 at 10:34 pm
39Charles,
I guess I don’t understand your negativity toward building in-bound links. Is this not what you outlined in The Master Plan II which was released not too long ago (1 yr or so)? When I analyze the competition in virtually any market, it seems to me that in-bound links are still king of the road.
Frankly, I think much of this social media marketing is just a bunch of hype, and the herd mentality of the IM space is eating it up.
Sorry this is not another feel good post for you, but I question why you’ve turned your back on The Master Plan so quickly. It still works for me.
Charles Heflin
December 10th, 2008 at 9:19 am
40@David Lee,
I don’t have any negativity toward building inbound links… Where do you get that from?
I have negativity toward building short-term business using tactics that are geared to game established systems.
The Master Plan is not about building inbound links… It is about building a web site structure which allows search engines to index and crawl your content efficiently.
Social media content syndication is the answer to building “natural” inbound links which is the next step after implementing The Master Plan. Your statement that this is a bunch of hype is a statement of ignorance. Not that you’re ignorant, you just don’t have a clue… yet.
I have not turned my back on The Master Plan … I have simply built on top of it by moving to the next part of the equation … inbound links, traffic, action and sales.
Sorry you have an apparent animosity toward me which is partly my fault… I tend to move in directions that are not immediately obvious but are always geared toward progress.
Phil Tanny
December 10th, 2008 at 9:43 am
41I started with the Master Plan too, and was a bit confused at first why that project seemed to have been set aside, but now I get it.
Like Charles says, The Master Plan and social media marketing are really very complementary, part of an integrated system. One deals with on site factors, the other with off site factors.
It’s possible the sales sites don’t fully convey the relationship between the two ideas. One solution might be to dump the Master Plan sales pages, and fold the Master Plan in to the social media membership.
I haven’t completed the social media course work yet, so it’s possible this has already been done, and I’m just not there yet.
Anna
December 10th, 2008 at 12:53 pm
42I bought The Master Plan as a standalone product and I was very happy with the purchase. I think it is easier for people to buy a one-time item then a membership commitment, and if that purchase turns out to be worthwhile, it builds trust and it is easier to decide on a membership later on.
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