05
Sep
2010
Posted by Charles Heflin as social media marketing
After watching the social media marketing field for as long as I have, it is frustrating to see that many car dealerships are having the exact same problems they had with the internet 10-15 years ago today with social media. Social media has become one of the fastest ways to spread word of mouth advertising, but so many companies (I’m picking on car dealerships because there seems to be so many of them with the same problems) are just failing to completely utilize the new tools they have available.
It isn’t the manufacturer’s fault. Almost every major car producer in the world has a competent, sound social media presence. It seems to be the local guys that don’t have a huge corporate structure that are struggling most with the issue of why they even need a Facebook page in the first place.
“I could just hire in some kid from the street to do this job,” they say, “or my nephew that spends 18 hours a day hooked to his computer, why do I need an expert in social media?”
The reason is that it takes a whole lot more know how than just putting up a Facebook, Twitter, Foursquare, etc. account and watch the money roll in. Running a successful social media marketing campaign means sticking to the main principles of what older people would call a marketing strategy.
The landscape just isn’t the same as when a lot of businesses need a new “internet manager.” Usually it was just somebody from the sales team that liked computers and new enough about the internet to keep the company from sinking. By hiring from within like this, it is likely that those businesses missed out on real opportunities to increase their market share. Utilizing social media takes much more understanding of not just the tools, but also marketing itself.
Many managers just don’t know how to properly integrate the social media network into their already existing advertising campaign. They trust the reputation they have as established businesses to attract business. This last recession showed a lot of us that without a good back up for your marketing, it is really easy to go under in a difficult time.
And that is another reason that the local dealership is slow to take on the social media experience. They are suffering from a lack of income, so why invest in a new employee that is an expert in something that the manger probably has nothing but contempt for? The simple answer is that the companies that are integrating well into the social media networks are showing not only sustainability, but also growth in an age where loss is the norm.
Complicating the issue, most dealerships are still reeling from the financial hits taken by their business during the last 18 months; so finding ways to stretch their dollars is a high priority. Unfortunately their inability to see the potential results combined with their tight purse strings will cause many to miss the advantages associated with getting on board early and distancing themselves from the pack.
If a car dealership wants to be a real innovator, they have to take that leap of faith and hire a competent, patient social media marketing consultant that will keep those dealership doors from closing for good.
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10 Responses
Kevin Phoenix
September 19th, 2010 at 2:31 am
1Charles, bonjour…
Well, it’s an interesting view point. But in this day of tight budgets, how on earth are you going to measure the return on investment? (or is ROI a dirty word in the field of Social Media?)
James Dableur
September 20th, 2010 at 11:13 am
2thanks for the wake up call…. It puts everything directly into perspective for me as a newcomer in this industry.
Matt Murpho
September 20th, 2010 at 12:28 pm
3Am always skeptical of these free thingys, but have to say tks - learned a lot - may get back to u.
Michael Scroggins
September 20th, 2010 at 1:20 pm
4I’m sure there are many other great tools out there, but I think it’s great that you focused on these two tools for now. I was stuck in a blogging rut a few months back and to get inspired again I also listened to a few tutorials and read some great ebooks. Thanks for sharing these Elmar!
Graham Ginsberg
September 25th, 2010 at 3:21 pm
5You have a few helpful ideas! Perhaps I should think of trying to do this myself. Respectfully
Larry Peter
October 5th, 2010 at 4:21 pm
6Charles Heflin
October 15th, 2010 at 12:29 pm
7Hi Kevin,
Sorry for the late reply, we’ve been busy as you well know. To give a short but direct response, I wouldn’t necessarily say that ROI is dirty when it comes to social media but it doesn’t apply. Social media is nothing more than a tool. It’s a conduit for communication. You could no more easily measure the ROI of your cell phone let alone a massive platform like social media. Instead, the return on investment should weigh in the actions and specific strategies or campaigns that take place within social media itself.
In regards to holding back on any form of marketing because of tight budgets, as Henry Ford once said: “A man who stops advertising to save money is like a man who stops a clock to save time.”
Mike
October 26th, 2010 at 8:27 pm
8Very interesting post I really enjoyed reading it and I actually just emailed a link to your site to younger my brother for him to read.He is kind of a freek about this topic. Thank you for sharing I have added your blog to my bookmarks and will be back
By the way this is off subject but I also wanted to mention that really like your sites layouta lot of sites that you visit these days are all cluttered up with banner adds and you bet the impression that the owner of the blog either does not care about there blog and just uses it to make money with banners or that the owner is really new to web design and simply has does not know how to create a nice layout. Your blog layout is very user friendly you obviously spent a lot of time thinking about the colors and it show. Also the website navigation is also very straight forward and easy to use. Anyway like I already mentioned thanks for the great post and excellent site layout I bookmarked your site and will be back to see what other interesting thing you have to say. Cheers Mate!
Timmy
October 27th, 2010 at 6:37 pm
9I have no concept if this is going to operate truly, perhaps? It makes sense, but I dunno, like I was saying. I just sort of take a look at it as what else is this going to be of use to other people in the grand scheme of issues. Can I use once more and again? If so great. Occasionally I could be extremely unsure so that is why I ask. If this appears practical I thought it was an fascinating read in the extremely least. I discovered it rather a distinctive and fascinating concept, again though, I am not really sure how others will respond to this. That’s just me becoming a cynic/doubtful individual sometimes I guess. Sorry it’s the way I was raised, but it isn’t to say that this idea does not have merit. Okay well I’m done rambling, so I’ll let you formulate your personal thoughts from here lol. Im’ outty.
Amy
November 3rd, 2010 at 9:31 pm
10That’s excellent information- thank you and keep up the good work. I do find it refreshing to look at things from a healthy perspective such as this. Have a great day.
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